RETURNS & EXCHANGES
Need help with
something you ordered?
Start with VGoods Support before sending anything back. Because some items ship directly from third-party suppliers, the best resolution can vary by product and order issue.
START HERE
Tell us what happened.
Contact us with your order number and a short description of the issue. For damaged, defective, incorrect, or incomplete orders, photos or a short video may help us review the problem with our fulfillment partner.
Please do not mail an item to a supplier or fulfillment address unless VGoods Support specifically provides return instructions.
WHAT HAPPENS NEXT
We’ll review the available options.
Replacement
An eligible damaged, defective, incorrect, missing, or lost item may qualify for a replacement or resend.
Refund
Depending on the circumstances, an eligible order issue may qualify for a partial or full refund to the original payment method.
Physical return
When a physical return is required, VGoods Support will provide the applicable instructions before you ship the item.
FULL POLICY
Looking for the details?
Our Return & Refund Policy explains eligibility, documentation, buyer-remorse situations, shipping costs, and refund processing in more detail.
Read the full policy →
